deRiskify : DeRiskify for Big Commerce

Installations Instructions and User Guide

Locate DeRiskify in the App Store

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Click Install

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Review the permissions DeRiskify is requesting and if you agree, Click Confirm

You can find DeRiskify under the 'My Apps' section of your Big Commerce store control panel.

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You can launch DeRiskify by clicking on the App Icon or above by clicking the Launch button when you see the listing under My Apps as shown below:

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Click Sign Up - For a limited time, DeRiskify is offering up to 100 free transactions for the first 60 days after install. Coming soon, additional plans!

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Any new orders placed on your BigCommerce store after you sign-up will show up in the Dashboard. Click the Expand button image-20240308-004126.png for an Order and see detailed order information and risks

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See order details and high-level order risks and recommendations, click “Risk Indicators” to see detailed risk signals.

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Scroll down to see the address comparisons on a map:

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Required Changes to your Store Settings

Make the Phone Number a mandatory field on Checkout to improve your Order Risk scoring. Here are instructions to make the field mandatory.

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From your BigCommerce Control Panel, select the “Settings” option

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Scroll down to the “Advanced” section and click on the “Account sign-up form”

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Select the Address Fields tab and click on the Action “…” (to expand) for the Phone Number and click edit as shown below

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Ensure the “Required” check box is select as above and click Save. Attempt a test order on your store to ensure the setting is persisted and enforced for shipping addresses (and billing if different) when checking out as shown below:

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Your Customer’s Experience

Shortly after the order has been processed, your customer will receive an SMS link or a Voice Call to confirm the possession of the phone and the verification of the order.



Support

Reach out to deriskify@zumigo.com with any questions about the App or your account.